Typequick Frequently Asked Questions and Support

The best thing to do it to give us a call in our office hours between 9.00am to 5.00pm Monday to Friday or send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it. advising us of your request. Please include your name and transaction ID. We will respond to you by the next business day.

When your Typequick subscription has expired. A message in the login webpage will allow you to extend your subscription for an additional 6 months for $10 + GST.

Typequick Professional is a comprehensive typing tutor, featuring ten easy and interesting lessons to learn to type. Then extend and consolidate your keyboarding expertise with five additional courses to increase your speed, accuracy, keypad and punctuation typing skills.

Settings

Typequick offers several settings to customise your learning experience. Features such as target speed, fonts, colours, audio preferences, whether one or two spaces are used after a full stop or period and the type of keyboard being used. Settings are not available in the trial lesson.

Reports

You will be given a detailed progress report in graph form showing the speed and accuracy achieved for each letter at the end of each lesson part. You’ll see as in the example below, the speed and accuracy achieved for each key.

The Speed and Error % for each of the keys are shown as bars in the chart. The Goal Speed and Average Speed are shown as lines. It’s a great way to see which lessons you may need to repeat. Any keys covered in other lessons you have completed are also included in the last results shown.

Typequick for Students is a comprehensive typing tutor, starting with ten easy and interesting lessons to learn to type. Then extend and consolidate your keyboarding expertise with five additional courses to increase your speed, accuracy, keypad and punctuation typing skills.

Each lesson is made up of three parts. Parts A and B teach new letters and combine them with the home keys and previously learnt letters. Part C is a consolidation lesson where all letters learnt so far are combined and presented in sentences and sometimes in longer paragraphs. These exercises are designed to build your skill level and confidence.

Settings

Typequick offers several settings to customise your learning experience. Features such as target speed, fonts, colours, audio preferences, whether one or two spaces are used after a full stop or period and the type of keyboard being used. 

Reports

Typequick provides a detailed progress report in graph form showing the speed and accuracy achieved for each letter at the end of each lesson part. You’ll see as in the example below, the speed and accuracy achieved for each key.

The Speed and Error % for each of the keys are shown as bars in the chart. The Goal Speed and Average Speed are shown as lines. It’s a great way to see with which lessons you may need to repeat. Any keys covered in other lessons you have completed are also included in the last results shown.

Choose either Typequick Professional or Typequick for Students in the buy section which is found on the right hand side of every page and select the language you want to use in the first dropdown list, then select your Package/Media type in the second dropdown list. Click on "Buy Now" to complete your payment details. After the payment is approved your order will be processed.

Typequick has trained over 6 millions users to touch-type. This is what some of our customers have to say about learning to type with Typequick.

"I used to say I could type as fast as I think but, now I can touch-type, I can think faster."

Law Society Journal

"A young Cambodian friend has gone from eight wpm to 39 wpm. This has greatly improved her employment prospects on return to Phnom Penh and has also considerably improved her English vocabulary. I believe the skills, speed and accuracy gained from doing this course may well have changed the future direction of Miss Neak's whole life."

UNICEF, Denmark

"Touch-typing has enabled me, a Triage Nurse, to collect case histories quicker and more accurately"

Hornsby Hopsital

"It's a great course. The skill of touch-typing has liberated me from the fear of writing which afflicts every dyslexic."

Alotau

"In a short two-month period, I achieved a remarkable 54 wpm with 98%, touch-typing for the first time after failing many times with other touch-typing programs."

Sam Lambropoulos, South Melbourne

"I didn't think it would be so easy to learn to touch-type. I wish I had discovered Typequick before the age of 48!"

Beauty Point, NSW

"Both my mother, who is 69, and I have completed the course. She had never used a typewriter before, but now, she uses the PC to write to all her friends."

Tasmania

"I enjoyed the Typequick course and feel proud as I sit here typing away at 49 wpm on my computer, but most of all, I feel a great boost to my confidence and ability."

The minimum system requirements are:

Typequick Professional Online

Internet broadband connection with minimum speed of 512 Kbs

Adobe Flash Player 10 or higer, and

Javascript must be enabled

Typequick Professional on CD or USB

Hardware:

750MHz, 512MB RAM,

640x480 display at 16-bit color,

Video card - any,

Sound card - any,

Hard disk - 460MB,

CD Drive required during installation for CD package

Operating System:

Windows 7, Vista, 2003, XP, 2000 / OS X v10.3 or higher, Other: Linux (Intel PC)

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The minimum system requirements are:

Typequick for Students Online

• Internet broadband connection with minimum speed of 512 Kbs

• Adobe Flash Player 10 or higher, and

• Javascript must be enabled

Typequick for Students on CD or USB

Hardware:

• 750MHz, 512MB RAM,

• 640x480 display at 16-bit color,

• Video card - any,

• Sound card - any,

• Hard disk - 460MB,

• CD Drive required during installation for CD package

Operating System:

• Windows 7, Vista, 2003, XP, 2000 / OS X v10.3 or higher, Other: Linux (Intel PC)

We are so confident that you can learn to type faster and more accurately using Typequick, we offer a money back guarantee.

As per our Returns Policy, if within 30 days of purchase, and after completing all Typequick lessons, you have not improved your keyboard skills then simply return the Typequick materials, a printed proficiency statement, your purchase receipt and the reasons for your dissatisfaction to Typequick for a full refund.

Typequick offers many different licencing options for organisations wishing to train multiple users.

Our training and testing products can be installed on networks, browsers, stand-alone machines and notebooks. We have products licenced for one user through to thousands of users. Typequick Academic Licences are available for schools, colleges, universities, community colleges and Not for Profit organisations. Please contact us to discuss your needs and we will help find an economical solution for your organisation.

Your purchase and usage of Typequick Online is subject to the Typequick Online Licence Agreement.

Many experts have researched and concluded that people are more receptive when they are listening to Mozart's music or any other Baroque music. We suggest you select the Largo and Adagio movements while doing Typequick lessons. We have not put any music on our CD as everyone has different tastes in music.

Yes! Everyone learns at different speeds according to their abilities. Typequick recognizes this and guides students on the shortest path determined by intelligent analysis of their individual performance - without taking learning control away.

Typequick has short lessons and easy paragraphs of text so that students enjoy themselves as they learn. Typequick provides silent remediation to remove weak keys to keep the feedback positive.

Most definitely! Ron Lawrence of Sydney has re-developed and refined these concepts in relation to learning to touch type.

The help file in each Typequick course contains information on creative visualisation and other tips. We also provide a Mental Rehearsal keyboard layout card for you in PDF format. 

If you are not able to view PDF files, then download the free Adobe Reader software first.

It takes less than 10 hours to learn to type with 10 fingers at about 15 words per minute and another 5 hours to reach hand writing speed of about 20 WPM. The best way is to learn over a short period of time. A lesson a day over 10 days and a further 5 days of practice-typing is recommended.

If you have the energy we have a 2 day plan which is included in your Typequick User Guide. It is not for the faint hearted but will build your skill quickly!

The test program always keeps the top line in the test text window as the current one which you should be typing.

When you complete a line (successfully), the test program scrolls the test text window up one line, so the line you just typed disappears from the test text window.

You should only need to look at the top line in the test text window, the program will keep moving the test text up so the top line contains the line you should be typing.

No, the test program is set to expect single spacing

Either one will do.

When you finish a line, the test program tries to see if what you typed corresponds to the top line in the test text window. If the test program can't find a good enough match between what you typed and the top line, the test text window won't be scrolled up one line.

If this happens, you should either backspace over what you have typed and try to get back in synch with the test program, or just type the top line visible in the test text window from the start of the line.

• Licence Keys are used to run TYPEQUICK Vs 14 courses. If a licence key is not entered when prompted, the course will run in Evaluation mode. This allows any user to view the Introductory lessons and Lesson 1a.

A licence key can be used to:

• activate a course after evaluation
• activate a newly installed course
• add additional users to a course
• use the course on a different machine
• use a different course

Activate Licence Keys

Each Typequick licence key must be activated before the full product can be used. The program will prompt you if this is required. It is a simple process and can be done via the Typequick program. For detailed instructions click on appropriate option below.

Activating your licence key automatically using Internet access

Activating your licence key manually by contacting Typequick Head Office during office hours

Purchasing Additional Licences

If you have an existing Typequick licence you can purchase additional licences and add them to the database without additional software. Contact Typequick to purchase additional licence keys. Quote your original Typequick licence key if you have one.

Review our instructions on how to add additional licences.

Typequick has installed both of our products on your desktop. Both products will run in Evaluation Mode until a license key is entered. Usually only one license key is issued with a product. Open the program that corresponds to the license key or packaging you have purchased.

Example: If you have purchased a red Typequick Professional product then make sure you have the Typequick Professional program open having clicked on the red icon. Enter the license key printed on the back of the CD envelope. If you do not want to evaluate our other product it might be helpful to remove that icon from your desktop to avoid confusion in the future.

You can login from the Typequick Online login page accessed from the link near the top right corner of the Typequick website home page. You will need a Username and Password to login. These are created as part of the purchase process (see How do I a get Username and Password).

Choose either Typequick Professional or Typequick for Students in the buy section which is found on the right hand side of every page and select the language you want to use in the first dropdown list, and choose "Typequick Online" in the second dropdown list. Click on "Buy Now" to complete your payment details. After the payment is approved you will receive an email which tells you how to create your Username and Password. Once your Username and Password are created you will receive an email with a confirmation (for your records) and then you can login from the Typequick Online login accessed from the link near the top right corner of the Typequick website home page.

Check your login details in the email you received when you created your Username and Password. If you have lost that email but can remember your Username but not your Password choose the "Forgot your Password?" link on the login page to start the process to get Typequick to resend your login details to your email account. If you can't remember your Username but still have the email received after purchasing, you can enter the transaction ID and we will find the Username and Password attached to the transaction ID and email them back to you.

You will receive this message when you are trying to automatically replace a Typequick license key. This message will appear if the license key you are entering has already be replaced. You will need to contact Typequick direct on +61 (0)2 8467 9777 to have the license key replaced. If you have already gone through this process, you may be trying to activate a program that does not correspond with the original license key supplied with the product you purchased. Check you are running the program that corresponds to the license key you originally purchased.

??This message will appear when you first start up a Typequick Vs 14 product. If you have purchased a full version then click 'Yes' to the question "Do you have a license key?"

Make sure you are running the product that corresponds to the license key you have purchased.

EXAMPLE: If you have a Typequick Professional licence key then you should be running the Typequick Professional program by clicking on the red icon. There could be two products installed on your machine.

When entering the 20 alpha numeric license key, check you have not entered any spaces. The only letters that are used in any of the keys issued are from A to F. Zero is used instead of the letter O. Number 1 is used instead of the letter L

You can enter the license key without dashes and the letters can be in upper or lower case.

This message appears even though I have entered a license key.

Ensure you are running the correct Typequick program that matches the license key you have entered into the program.

If you have a Typequick Professional license key then you should be running the Typequick Professional program by clicking on the red icon. There could be two products installed on your machine. Only one will work with the license key you have purchased, the other product will run in Evaluation Mode. To avoid confusion in the future, delete the icon that you will not be using.

You are trying to run a lesson or course that is part of the full Typequick program. You will need to activate the program by entering an authentic Typequick license key. This key should be printed on the back of the CD envelope that came with your CD.

If no license key is entered you are able to run the product in Evaluation Mode but you will only be able to view the Introduction lessons and Lesson 1a in the Keyboard Lessons (or Learning the keys) course.

If you have received this CD from other means you are able to purchase a license key to activate the full product.

If your license is expired you will not be able to continue to use the Typequick product. To continue to use the program you need to get a replacement active license key. To do this, follow the prompts in the program. There are two easy options:

1.If you have internet access then follow the prompts for automatic replacement of the license key. This replacement will occur within seconds and no direct contact with Typequick is necessary. Follow our step by step guide.

2.If you do not have internet access then you will have to contact Typequick direct by calling +61 (0)2 8467 9777. You will need to quote your license key and a replacement license key will given to you immediately. Follow our step by step guide.

If your license is expired you will not be able to continue to use the Typequick product. To continue to use the program you need to get a replacement active license key. To do this, follow the prompts in the program. There are two easy options:

1.If you have internet access then follow the prompts for automatic replacement of the license key. This replacement will occur within seconds and no direct contact with Typequick is necessary. Follow our step by step guide.

2.If you do not have internet access then you will have to contact Typequick direct by calling +61 (0)2 8467 9777. You will need to quote your license key and a replacement license key will given to you immediately. Follow our step by step guide.

Some computers are set up to auto-run the program on a USB, but others are not.

If your computer does not start running the Typequick program when the USB is inserted into a USB slot, you should use the file browser on the computer to inspect the files on the USB. In the root folder of the USB will be the Typequick program which you should run. The program will be called one of the following depending on the USB stick and the operating system on the computer.

Problem:

There is a timing issue on some computers that will result in the Typequick USB drive program prompting for the entry of a license key. A license key is not required for the USB drive version.

To resolve this timing issue, follow the instructions below:

Instructions:

1. Download the file TQServerConnection.jar from the link Download Update to your computer.

2. Insert the Typequick USB Drive into the USB port on your computer.

3. On your computer, navigate to the content of the Typequick USB drive. The files and folders in the USB drive is hidden. You will need to set the option on your computer to show hidden files and folder. Use the links below to guide you through the process:

Show hidden file in Windows XP

Show hidden file in Windows Vista

Show hidden file in MAC OSX

4. After enabling hidden files and folder. The JARS folder will now display in the USB Drive. Copy the file TQServerConnection.jar into the JARS folder.

5. Safely remove the USB Drive from the computer.

6. Insert the Typequick USB drive into the computer and start the Typequick program.

The amount of sound in the course varies with product. Typequick Professional has a lot of sound clips in the introduction lessons, but limited sound in the remaining Basic Keyboard lessons, and none in the Advanced courses.

Sound could be turned off in the Settings section of the program (accessed from the main menu screen immediately after logging on).

Sound could also be disabled by the computer or by a server (if accessing is done through Citrix or Microsoft Terminal Services).

Check that you are able to get sounds through your Internet browser and Adobe Flashplayer by trying to play a Flash-based movie clip from a site like YouTube.

The sound clips are delivered over the Internet connection and if the connection speed becomes low then you will notice gaps and stutters in the sound. If the problem is congestion, waiting for a quieter period will deal with the problem.

Most of the images used in the Typequick products are indeed made up of multiple images, but that fact is normally not noticeable when the broadband connection speed is high enough. If the broadband connection is too slow or is experiencing congestion you will start to see the "splitting" phenomenon.

If the problem is congestion, waiting for a quieter period will deal with the problem.

Your typing may be directed to the wrong place. This can happen if you swap back and forth from one program window to another, or the browser decides to set the focus in the wrong place.

To overcome the problem, click the mouse over the region you should be typing into and then start typing.

For screens where the program displays a line of text which you should type, the typing region is directly below the line of text.

For screens where the program displays a large keyboard and highlights a key which you should type, just click anywhere on the large keyboard before starting to type.

Add a button to your website to enable students to easily access Typequick Online from anywhere.

As we are unable to test you under test conditions Typequick is unable to issue certificates. Most employers would accept a print out of your results or Proficiency Statement where it states the lessons completed and your average typing speed and accuracy. If necessary there are many colleges that can test you under test conditions. Contact Typequick for details.

Unfortunately most other typing tutors drill and kill any enthusiasm to learn. They have low grade games tacked onto boring exercises which might interest someone for a few minutes. They often offer the user too many options so they jump around the course instead of following a structured path. Learning to type with the Typequick system is one of the easiest skills to learn. It's not just a software program. People of all ages with big and small hands have learned. Typequick really works quickly. It is even guaranteed!

Typequick has received many awards and reviews since the very first version in 1982. In 1986 Australian PC World readers voted our Learn to Type course the most popular keyboard trainer. In 1987 it was placed on Japanese best sellers list. In 1990 and 1991 Learn to Type won the PC World Class Award, Best Australian Package. In 1991 it won a Codie at the US Software Publishers Association awards. In 1996 Australian Macworld readers voted Learn to Type their 1996 Education Software Choice. Typequick for Students has carried on the tradition winning favorable reviews and awards since its launch in December 1996. In 1997 it was a finalist in the Best Of PC 97 Show awards. In 1997 Typequick for Students won the Japanese SOFTIC for Education 1997 award, Top Education Course. In 1997 it was deemed one of the Best (Educational) products of 1997 by PC User. In 1998 Typequick for Students was a Codies finalist for Best Home Education Product for Teenagers and Adults. In 2003 it was awarded Australian PC User Magazine as Top Buy.

Yes, as we believe it is essential. The first lesson tells them all about it. A section in the online help also teaches health and typing posture.

Typequick for Students has an animated adventure built into the famous Typequick structured course. Students set off on an interactive adventure with Kewala around Australia visiting new places and meeting new characters as they learn the keys of the keyboard and evolve new typing skills. It's full of interesting challenges, bonuses, adventures, animation, music and fun.

Typequick Professional is a more formal course. It has sound and some animation to simulate correct finger usage but it does not centre around an adventure nor does the text typed build a story.

Both courses contain the same proven learning techniques, effective remediation and instant feedback. Both courses contain a learning the keyboard course, speed and accuracy courses, keypad course and punctuation course.

Both courses can be used with students aged from 6 years onwards.

Kids learn to type lessons make learning fun. Also known as Kewala's Amazing Keyboard Adventure, Typequick for Students is a combination of clever commentary, thousands of animations, 20 delightful characters and an array of sounds that make these kids learn to type lessons a series of totally absorbing typing games rather than unwelcome "lessons."